Prelude to Innovations In Motion

September 10, 2006 11:25 AM in Geek

It seems that I have won! (note: I removed bits from the letter that were irrelevant to my victory.)

Thank you for writing to Amazon.com.

Please accept my sincere apologies for the inconvenience caused.

The discounts we offer for items on our web site do vary from time to
time. I've checked your order, and found that we recently offered a
greater discount on "Lost - The Complete Second Season" than at the
time you placed your order.

Since this item was shipped so recently, I have requested a refund of
$2.88 to your credit card. This amount reflects the difference
between the price you were charged and the discounted price. The
refund should be processed in the next few days and will appear as a
credit on your next billing statement.

I hope this solution is satisfactory. Thank you for shopping at
Amazon.com--we hope you will visit us again soon.

Please note: this e-mail was sent from an address that cannot accept
incoming e-mail.

To contact us about an unrelated issue, please visit the Help section
of our web site.

Best regards,

Pradeep V.
Amazon.com Customer Service
http://www.amazon.com

September 09, 2006 03:46 PM in Geek

"Hi, I paid $38.87 for this DVD set, and now the product page is showing a price of $35.99 . I find this completely and extremely unfair, and would like the difference back, please. I know it is a small amount, but it is the principle of the matter. I have never had a poor customer service experience with Amazon.com, and I would hate for it to start now. "